Question 1

Do people I send requests to need to register with Approval Donkey?

Accepted Answer

No they don't users can choose to not register and just complete their requests via email, however they are missing out on some valuable benefits like mobile solutions, access to tracking, audit history and digest status reports etc.

Question 2

Can I create or join more than one Panel?

Accepted Answer

You you can create and belong to as many Panels as you require. Each Panel can be for whatever purpose you require.

Question 3

What devices can I use to respond to a request?

Accepted Answer

The Approval Donkey platform is built using a fully responsive design which means it looks good and works well on recent versions of the most widely used browsers on all device types including phones, tablets and desktops.

Question 4

What obligations are there after my FREE trial has expired?

Accepted Answer

None, you can choose to remain a Panel member on the FREE account for as long as you desire, but any Panels you have created i.e. where you are the Panel Owner will auto archive.

Question 5

I have a great suggestion for a feature for Approval Donkey, what should I do?"

Accepted Answer

Our project/company methodology encourages user feedback and suggestions therefore we would absolutely love to hear what you have to say, please email them to info@approvaldonkey.net

Question 6

How do I cancel or delete my account?

Accepted Answer

Just go to your settings page and select 'Remove Account' and confirm. Please be careful because you will not be able to access any data, you cannot re-register under that email address and there is no undo. 
 
This can be completed in the Approval Donkey Billing portal, you should have received a link to the Portal in your original sign-up email. If you cannot find this or are having trouble accessing please email us at info@approvaldonkey.net so we can help sort things out.

Question 7

What happens to my Panels if I cancel my paid account?

Accepted Answer

If you downgrade to a free account or cancel altogther then your Panels will auto archive and become inactive and the services that run behind the scenes will be disabled. As soon as you enable a paid account again then you will be able to un-archive your Panels.

Frequently asked questions